Take a call
Somebody rings the order line. They may not be on file.
A microphone is needed — you speak as the caller.
Somebody rings the order line. They may not be on file.
A microphone is needed — you speak as the caller.
You rang them. They were doing something else.
Type what a caller would say. This runs the same pipeline a live call runs — not a simulation of it — and shows every stage between the words and the decision.
172 medicines. Clinical facts and legal schedules are real; prices, stock and SKU codes are pilot placeholders and must be replaced from the pharmacy's till system.
Calls that did not end in a bill, the corrections callers made, and the rules the pharmacy controls.
Neither is a failure. A held confirmation and an honest “I didn’t catch that” are what a desk that refuses to guess looks like from the outside.
The caller has told you both what was heard and what was true. That pair is the cheapest labelled data in the system.